CDB’s technology enabled Kurunegala Branch to redefine service levels
Aligned with the Company’s 25th anniversary celebrations, Citizens Development Business Finance PLC (CDB) began its next chapter of service excellence in Kurunegala with the groundbreaking ceremony of its newest state of the art branch. Located in the heart of Kurunegala city, the branch is an integral facet of CDB’s all-encompassing objective to embrace a sustainability embedded business strategy that intertwines a digitally driven eco-system reflective of emerging business requirements.
The tech-enabled Kurunegala Branch, therefore, once complete in 18 Months, will not simply push the bar upwards in experiential service levels, but will also incorporate digital enablers including a customized digital transaction area. The branch will redefine and reshape the way financial transactions are performed augmented by the full expanse of CDB’s wide portfolio of products and services. Another significant feature is the state of the art training and development facilities within the branch, which will also be used by regional branches to fulfill CDB’s training plans in its continued quest to build an extraordinary team.
Attending the ground-breaking ceremony were the CDB Chairman, MD/CEO, Board of Directors, managers, and team members of the Kurunegala branch.
Architectural illustration of the proposed Kurunegala Branch