Tips for Secure CDB Credit Card Usage
Security for your CDB Credit Cards
At CDB, we make every effort to protect you and your cards against fraud. You are protected by Fraud Detection System and 24/7 Fraud Monitoring team. CDB’s Fraud detection system will look for any unusual activity on your account in order to help protect you from fraud.
If your card is lost or stolen or likely to be misused, either at home or overseas, we provide 24 hour Customer Service assistance. If you contact us immediately on 011 7 121 121 (Platinum / World), 011 7 121 122 (Standard / Gold/ Titanium) our staff will cancel your card(s) and will issue replacements immediately.
Chip cards are credit cards with an embedded microchip. These cards can store encrypted and confidential information, and therefore offer greater security than magnetic stripe cards.
Both chip and magnetic stripe cards are welcome by all merchants. The processing of a chip card is very similar to that of a magnetic stripe card. Merchants who accept chip cards will insert (dip) the card into the terminal instead of swiping the card. The cashier will keep the card dipped in the terminal until a sales slip is printed out. Merchants who are yet to upgrade to chip technology will continue to swipe the card through the terminal. In both cases, you will be asked to sign the sales slip to complete the transaction.
Points to Remember
- Let us know if your renewal card does not arrive a week prior to the expiry of the Existing card.
- Dispose the Old Card (Destroy it by cutting it into pieces) once you activate the renewal or the replacement card
- Please ensure CDB Credit Card welcome kit is in a sealed condition when it’s delivered if not kindly notify us immediately
- Please inform us in advance if you plan to travel abroad or use the card for high amount transactions
- Be mindful to read through every transactions on your credit card statement, kindly do check whether right amount is charged for all your Purchases and there aren’t any unauthorized transactions on your Credit card. If there are any discrepancies, Report them immediately to CDB card center.
- If possible, try not to let your card out of sight while transactions are being performed at merchant Outlets.
- Inform CDB if you do not receive your monthly statement.
- Never allow anyone else access to your credit or debit card. If your card is borrowed by a family member (spouse, child, parent), with or without your consent, you, the cardholder, may be responsible for any transactions on it.
Safeguard Your PIN
Your PIN is personal to you. If you have any additional cardholders on your account, they will have their own PIN. Protect your PIN by following the tips below:
- Memorize your PIN. If you would like to change it to something more memorable, you can do so at any of our ATM’s or Commercial ATM’s in Sri Lanka
- When Changing the PIN to a memorable one, don’t choose sequences such as 1234 or 1111.
- When using an ATM stand close to the PIN pad to avoid others seeing you enter your PIN.
- Don’t write down or tell anyone your PIN/security information.
- Don’t let anybody else to enter the PIN on behalf of you to do a transaction.
- Don’t keep your card and PIN mailer together in your wallet.
- If you have lost/forgotten your PIN, you can request for a PIN by calling us on the hotline number.
- Never disclose your PIN when ordering by phone, mail order or while using your card on the Internet.
- Be mindful to Change your Card PIN frequently.
Responsible Tips for Safe ATM Usage
You can withdraw cash using your PIN at any ATM in Sri Lanka and abroad, which displays the MasterCard symbol (Depending on your card type).
- On completion of your transaction, safeguard your money and card quickly before leaving the ATM Premises.
- Be vigilant to count the money withdrawn from the ATM.
- If the ATM does not return your card when you expect it to, do not re-enter the PIN. Report it to the CDB immediately.
- Do not accept help from ‘well-meaning’ strangers and never allow yourself to be distracted.
- Be vigilant when using an ATM. If you suspect that the ATM has been tampered with or is damaged, use another ATM and report to the CDB.
- Always remember to dispose the Receipt of the transaction by tearing it into pieces.
Update Contact information
We make every effort to protect you against fraud and may need to contact you quickly if we identify any suspicious activity on your cards. The best and quickest way for us to contact you is via a call to your mobile number updated in our Systems. Therefore, if you change your contact information be mindful to inform us regarding the changes by calling our hotline.
Protecting your Card while Abroad
Before you leave the country
- Always consider taking more than one method of payment, e.g. CDB debit card, CDB credit card
- We monitor unusual transactions on your cards to help protect you and to prevent fraud. So let us know if you’re going abroad. This will significantly reduce the chances of your transactions being referred or declined. However, this is not guaranteed.
- Make a note of CDB’s contact details before you leave the country so that you can contact us if you require our assistance while you’re away.
Whilst you are overseas
- Never leave your card unattended anywhere. Protect it as if it was cash.
- If your card is lost or stolen while you’re away, immediately contact us on 011 7 121 121 (Platinum / World), 011 7 121 122 (Standard / Gold/ Titanium).
- Be vigilant when using ATM’s and always protect your PIN.
- Always ensure the card is swiped in your presence at a Merchant location
- We monitor foreign transactions on your account to prevent fraud, will carry -out security checks on attempted overseas transactions. We apologies if this cause any inconvenience to you.
- When you get back to Sri Lanka Make sure you always check carefully the entries on your statement. If you find any unexpected or incorrect transactions, contact us immediately on the hotline appropriate to your card type.
Protect the Card while doing online transactions
- Register for Verified by Visa or MasterCard Secure Code to make your online payments more secure.
- You may often be asked to confirm the last 3 digits of the number printed on the signature panel on the reverse of your card. This number is unique to your card and is an additional security feature.
- Do not disclose your full Card Number, Expiry Date and CVV value to anyone
- Only access personal internet banking or shopping sites by typing in the web address. Never use a link from an email.
- Protect your PC by regularly updating your operating system and anti-virus software.
- Don’t respond to unsolicited emails that request personal or financial information. If you’re suspicious of an email received that appears to be from CDB, please forward it to email@example.com.