Manager - Customer Relationship Management (CRM)
Are you a dynamic and result-oriented professional looking for an opportunity to make a significant impact?
We are seeking an experienced individual to join our team as Manager – Customer Relationship Management (CRM). In this role, you will be responsible for developing and executing strategies to drive customer engagement, enhance loyalty, and improve the overall customer experience across all touchpoints.
As a strategic thinker with strong analytical capabilities, you will translate customer insights into actionable initiatives that support business growth and long-term customer relationships.
Key Responsibilities:
- Develop and implement CRM strategies to drive engagement, retention, and customer experience.
- Manage and optimize the customer lifecycle, including onboarding, engagement, retention, and reactivation.
- Lead the enhancement and utilization of the CRM system to strengthen relationship management.
- Plan and execute customer loyalty and engagement programs to increase customer lifetime value.
- Analyze customer data to identify opportunities to improve service delivery and drive revenue growth.
- Lead CRM-driven campaigns across multiple channels, ensuring timely and strategic delivery.
- Establish key performance metrics for customer satisfaction, retention, and engagement.
- Ensure compliance with internal CRM standards and regulatory requirements
Candidate Profile:
- Bachelor’s Degree in Marketing, Management, Business Administration, or a related discipline.
- Postgraduate qualifications in Marketing, CRM, Business Analytics, or Customer Experience is a plus.
- 5–8 years of experience in CRM, Customer Experience, or Marketing, preferably in banking or financial services.
- Hands-on experience with CRM systems, customer analytics, and campaign management is highly advantageous.
- Strong analytical, problem-solving, and leadership skills.
- Ability to translate customer insights into business strategies and drive digital customer engagement.
- Excellent communication skills and experience in stakeholder management.
If you are passionate about driving customer relationships and delivering results, we encourage you to apply and be a part of our growth journey.